PagerDuty

Connect Cardinal to PagerDuty to trigger incidents and send alerts through PagerDuty’s incident management platform.

Overview

With the PagerDuty integration, the AI agent can:

• Trigger incidents when anomalies or critical issues are detected
• Send alert notifications through PagerDuty’s escalation policies
• Route alerts to the appropriate on-call responders

Capabilities

Configuration

Credentials

Prerequisites

• A PagerDuty account with at least one service configured
• A routing key (integration key) from a PagerDuty service

Getting a Routing Key

1. Log in to PagerDuty 
2. Navigate to Services > select the service you want alerts routed to
3. Go to the Integrations tab
4. Click Add an integration
5. Select Events API v2 and click Add
6. Copy the Integration Key — this is your routing key

Setup

1. Navigate to Settings > Integrations and click Add Integration
2. Select PagerDuty
3. Enter the Routing Key
4. Click Save

PagerDuty integrations do not currently support the Test Connection feature. Verify the routing key is correct by triggering a test alert from your PagerDuty service.

What This Enables

Once configured, the AI agent and automated workflows can create PagerDuty incidents, such as:

• Triggering an alert when error rates exceed thresholds
• Escalating unacknowledged incidents
• Routing critical findings to the on-call team